A dedicated Navigator works one-on-one with cancer patients from diagnosis through treatment — cutting through the confusion so patients can focus on getting better.
A dedicated Navigator works one-on-one with cancer patients from diagnosis through treatment — cutting through the confusion so patients can focus on getting better.
When a patient receives a cancer diagnosis, the days that follow can feel impossible to navigate. Treatment options, facility resources, support services, insurance hurdles — the volume of information is staggering, and the emotional weight is immense. The Harold & Carole Pump Foundation created the Patient Navigator Program to make sure no one faces that alone.
A dedicated Patient Navigator works one-on-one with both inpatients and outpatients across the Carole Pump Women’s Center, the Harold & Carole Pump Department of Radiation Oncology, and the Leavey Cancer Center. They serve as a trusted guide — helping patients understand their diagnosis, connect with the right resources, and make informed decisions about their care.
Beyond logistics, the Navigator provides something equally important: human connection. In the middle of a frightening and exhausting experience, patients have someone in their corner who shows up consistently, listens carefully, and advocates on their behalf every step of the way.
To ensure every cancer patient has a knowledgeable, compassionate advocate guiding them through diagnosis, treatment, and recovery — reducing confusion, stress, and the risk of falling through the cracks.
Newly diagnosed cancer patients and their families, particularly those who are unfamiliar with the healthcare system or who lack a strong personal support network.
Patients with dedicated navigation support are more likely to complete treatment, adhere to follow-up care, and experience better outcomes. The program reduces unnecessary delays and ensures patients access every available resource.
Donations fund the Navigator’s ongoing work and allow the Foundation to expand this service to reach more patients across the hospital system.
Patient Navigator services are tracked through the hospital’s care coordination system, and the Foundation reviews outcomes annually to assess program effectiveness.
